Absolutely worst experience with any company ever. I'll keep this brief.
I rented from these guys on a Thursday before closing and had to leave the truck somewhere over night. As per instructions form their employees, I left it in a lot where I was assured it wouldn't be towed. The next day, to my surprise, it was towed anyways. I returned the keys immediately after finding out (around noon on Friday) so they could retrieve the truck. Unfortunately, instead of retrieving it that day, they waited 3 more days to even contact the towing company.
When they finally decided to resolve the issue, I was charged an additional $300 in mystery 'additional' fees that they wont even tell me are for with my final bill being $393.97.
I had to re-call customer service more than a few times because their office has to contact the rental site directly to verify services, but the Tempe location had a hard time answering their phones. After 3 days of contacting customer services I found out I was charged $20 for gas and $119.97 for the three days they waited to get the truck back. The additional $160, I'm assuming are late fees (although no one seems to really know) which I should not have incurred since I turned the keys back in well before they were due and they had plenty of time to get the truck back before it would have been late. But it didn't matter to them, the more they procrastinate, the more money they get, right?