It use to be that you could walk into a hardware store and everyone knew everything about where things were and what you needed. That is not the case, at least not at this store. I stopped by for several items. I caught an employee while I was looking at light bulbs to replace my flood lights and it took him 10 mins to find me what he thought was the right bulb. He did take the time to confirm it was right but had to walk over and call someone.
Next I asked for a small propane tank. Easy enough except propane is kept in different areas depending on what its used for. So the first guy sent me to tools for the small propane tank I actually needed but on my way there I was a little lost and asked another employee for help who sent me all the way back to grills. Everyone was so willing to call out row numbers of where things were but no one offered to take the time to show me what I actually needed.
Needless to say I bought the wrong Item. I went back and I was waiting in a really long return line when the only positive part of my experience happened. An associate was walking by and I told him I had purchased the wrong thing and asked where the correctly thing was and what it looked like. He said he'd be right back with it and took the time to walk all the way across the store to get me what I needed while I waited in line. The return was easy. I wish I had met Michael during my first visit.