The only word I can use to describe my experience at Discount Tire Center is.... WOW! I found this place thanks to a verbal reference from my Brother-In-Law. I decided to check them out on Yelp before calling to get prices and saw all of the positive reviews. I'm here to tell you that this place is awesome!
First, let's start with the price. I needed 4 tires for my Town and Country. I had done some shopping around for prices and these guys were less than everyone else by about $50.00. On top of that, there also happened to be a $40.00 mail-in rebate for the tires I purchased but they can't really control manufacturer discounts so I can't give them credit for that. My point is, based on price alone; I had to give them a shot.
Now, let's talk about my experience. I called over before I went in to ask exactly how long it would take to have the tires installed. I explained that I could take a long lunch break but anything longer than 2 hours wouldn't work. They explained that there weren't any other customers there at the moment, but with them being an appointment-free shop it was hard to say how long it would take. I decided to take the chance and headed over on my lunch hour. I arrived at about 12:05 and expected that I'd need to park, go in, talk about a price, etc. To my surprise, I pulled up and they waved me right into one of the garage doors. I got out of my car and a guy met me at the door and started talking tires. The very first real question was, am I looking for inexpensive or top-of the-line tires. It seemed to me that they weren't going to even bother pricing the expensive tires if I simply wasn't interested. Being my family vehicle I explained that I wanted "Just under" top-of-the-line. I then explained that I called in a few days prior and someone priced out a set of GoodYear tires for me.
The conversation took all of about 2 minutes. The gentleman then promptly communicated the tires I wanted and a team of 6 guys went to work. Before I could get my phone out to snap a picture all four tires were off of the car and on their way to having the old tires removed. In the end, I had paid and was driving away at 12:30.... I kid you not! It was like having my own pit crew! It was so quick that when I arrived home (I was working from home that day) my wife was shocked.
In closing, I can't imagine not going back to these guys for my next set of tires. The price was awesome and the service was out of this world. On top of that, they didn't try to sell me anything that I didn't need or want! I'd recommend calling in to see how many people are in line. Obviously if there had been four cars being worked on I'd have had less people to work on my car but I can't imagine the service being slow considering how efficient their operation is.