Having lived in Vancouver for many years I'm thoroughly familiar with Earls and while it's okay insofar as chain restaurants go its nothing special beyond that.
You will notice many reviews here talk about how the food was less than stellar or the service lacking in some instances which I think speaks directly to what this particular location is all about, and that's the girls dressed in short skirts showing plenty of cleavage. It's no mistake this place is mainly filled up with guys on any given night.
I credit management for comping meals and drinks but it shouldn't be because your product failed to deliver. It speaks directly to the weakness of the business model which relies on the T and A to get the customers through the door versus the quality of food or service.
On a personal note some of their liquor prices are outrageous. $14.50 for an average red wine is a wee more than I paid in Vancouver so I suspect I'm subsidizing the rent in this location a bit more. All in all this is an okay place to drop in after work but by no means is it a place worth lining up for or waiting 45 minutes for a table.