Absolutely horrible experience. Every time we go here there are issues.
This place is purely focused on making money, nickle and diming, not at all focused on the customer. First, I thought it was just me, then I read other reviews on Google. And it clearly comes straight down from the top, the owner himself. Shipping back two boxes to Amazon, Mumukshu offered to let me use his computer. Pointing out that there's a 2.50 fee for the first ten minutes, then he was going to charge me 2.50 per label to print them and affix them. So now, I'm approaching $10.00 to tape two pieces of paper to two boxes.
I made comment that this was absurd and robbery. Then it got good... Mumukshu told me it was not robbery because they had their prices plainly posted. He then went on to tell me that he was in the business to make a profit, not for charity!
My wife went here a few weeks ago to send back a package to Amazon, where we were told it would be three dollars to add a piece of tape to a box to seal the box. I asked him about this as well and he commented that the tape charge varies based on the amount of tape necessary. Either way to charge to put a $.10 piece of tape on the box is absurd.
The owner is not in it for anything but the money and is condescending if you challenge the business practices. He talks arrogantly and snarky. Since this is a franchise his rules go at his location.
There is a UPS store at South Park and one in Indian Trail, stay away from this one. And call UPS and report all your bad experiences! 1-800-PICK-UPS