Would rate zero if possible. WARNING they do not answer the telephone.
Samsonite in Tucson sent my 2.5 year old bag here for structural repairs. Warranty of product a big zero! I was lied to at the store that my Samsonite was under warranty.
I had to chase around to return calls. They denied the structural repairs to the bag on some one sided criteria. I will never buy another Samsonite luggage product and encourage everyone to not buy their Chinese crap nor use their loser repair services like Marks.