Maybe it's just Arizona, but I found the people here to be incredibly friendly. I made a reservation in advance for a compact car, but due to limited availability and a really good deal on an Eclipse convertible, I upgraded at a really low price. All of the employees I interacted with were very pleasant and willing to give advice, as needed, on places to go. I especially like that they walked out to the car with me and showed me how to bring down the top. I probably would have been sitting there for 10 miniutes trying to figure it out.