I'd give 0 rating if possible. In reading several of the reviews, I noticed a common thread is AHS Warranty. Both companies are incompetent & disgraceful. I've had AHS for 17yrs. I opened an AC claim on 7/12/17 as unit was running constantly & inside temp was 90. The first company AHS sent me to never called me for 2 days. I tried contacting several times to no avail. I called AHS, on hold wait time 1hr+ to speak with someone. I asked to have my request sent to another vendor & was told I had to wait 24hrs to request another vendor. I said I had already waited 48hrs & questioned why I had to wait another day. At that point, the AHS person on the phone apologized & said he would look for another vendor. He informed me that all of their vendors in my area, Mesa, AZ, were busy. I asked that my request be expedited as I'm 60yrs old in 105 degree weather & I have 2 indoor pets & my AC need to be fixed right away. He said he would send it to someone to expedite & that they might possibly give me permission to find someone on my own to do the work.
On 12/14, I received a call from AHS telling me that I had authorization to go outside their network & find someone on my own. She started telling me all the companies that I couldn't use & then told me whoever I got would need to call a special authorization number. I told her I was driving in my car & did not have any way to take down the information & asked if she could email it to me. She replied, "Yes", confirmed my email address & we ended the call. I never received the email. On 7/18, I called AHS, again 1hr+ wait time, to find out what was going on with my service request. They told me it had been placed with another vendor & when I inquired with who, they realized the vendor they sent it to was no longer in business! Then they told me they had a vendor available to come out that day but when I called them, the vendor told me they were scheduling appointments for the end of the following week. So I called AHS, another 1hr+ wait, then they told me that i still had the option to find someone on my own & asked if I wanted to do that. I said yes & obtained the information.
I contacted someone I knew who does AC work, is honest, reliable efficient & not overly expensive. He came that afternoon, inspected the 30yr old unit & told me what was wrong. It needed to be replaced as it was too old to get parts to repair. He called AHS's authorization number I'd been given, only 30min wait time on this line, in order to get approval to replace my unit. He spoke with the AHS representative, answered all her questions: "What does the label on the unit read?" "I have no idea, it's faded out due to age." "What is the problem with the AC?" "It has Freon leak in condenser coil & coil is rusted. The unit is too old to get parts for & I can replace it today for $5500." The AHS person asked if he could just replace the coil & he told her he couldn't get a coil that would work with the age of my unit. She said her authorization limit was $5000 & needed to send the request to her supervisor. I asked if I paid the additional $500 could she approve it & she told me no. After not hearing anything on the status of the authorization approval on Wed, I called AHS, you know the wait time, I was told it had not been approved & a second opinion was required.
Enter Consolidated Mechanical (CM), who were contacted on 7/20. They scheduled an appointment to for Friday, 7/21 & failed to show up. We rescheduled for Monday, 7/24, between 7&11. On Sunday, 7/23, I received an email from AHS telling me that my work order had been closed & to please rate the service of CM. I called AHS first thing Monday to let them know no one had been to my home & my AC was still not fixed. They reopened my work order & contacted CM who said they would be out between 11&3. CM called later & cancelled. They finally made it on Tuesday, 7/25, but couldn't check anything because the coil & outside line were frozen. So he shut my AC off completely & returned the next day. I was unaware of the amount of ice build-up on the coil & as the coil thawed & the ice melted, water began leaking through my ceiling. I have informed both companies of the secondary damage being caused by their multitude of delays; but neither seems to care. And, the second opinion diagnosis - the unit is too old to get parts for & needs to be replaced. The technician who came to my home was not allowed by his employer, CM, to call AHS directly & provide the diagnosis & estimate to repair so that they could provide immediate approval; that has to go through someone else. So on 7/27, I called AHS to inquire about the status of my request & they informed me they were waiting on CM's diagnosis. I spent all of 7/27 & 7/28 calling back & forth between AHS & CM to try & find out when my AC will be fixed. Currently, I'm looking at minimum 10 days. That will put me at day 26 no AC in AZ summer monsoon 100+ temps.
I hope I survive!
STAY AWAY FROM AHS & CM!!