Read the reviews and were impressed, so I thought I would give them a try. I'm glad I did. They deserve the ratings and live up to their reputation. I was fortunate to remodel my home and could include them in the design of every room. They were patient all throughout the process. As with most all construction projects, change, change, change! They stuck it through and were able to accommodate the entire way. The prewire looked excellent. They thought ahead and made sure wires could be pulled easily through the attic by hanging them rather than laying them on top of the beams ( I thought that was worth mentioning). When we finally finished, they came to install all the fun stuff. All the equipment was placed in a professional rack. They even added LED's which gave it a nice touch! Most importantly, everything works like they advertised. My lights are programmed for scenes and just need a push of a single button. My automation system even reminds me to take out the trash. I'm living in the future thanks to Elite AV.