Well over a year or two ago, I bought two sets of Danon headphones here. That experience was in and of itself average and uneventful. Bay/Bloor was having a great sale on them, I researched the brand and make appropriately, and purchased them. Nothing to write home about.
Recently, one of my pairs' headband/slider components broke. Obviously I was no longer under warranty, but I figured I would come in anyway and just ask whether I could order the part online and fix it myself. I went to the Repairs desk, and the gentleman working listened to my dilemma, and my request, and told me to wait a second. He went into the back room and returned holding a new headband component. He attached it in (no exaggeration) under a minute. I asked him what I owed, and he said no charge, and went back to work, selflessly turning around even as I was thanking him.
He went above and beyond (I did explain I would happily repair myself) and while I rarely need an update to my current pairs, I don't imagine I will ever shop anywhere else for headphones. This is the kind of service that builds strong customer relationships.