These are my favorite sandwiches in town so I was really disappointed when I saw the reviews for this retaurant. I hope it does well so it doesn't disappear like the New York pizza place just around the corner a while back.
Maybe I don't have as sophisticated of taste as others because I find the sandwich quite tasty. Or maybe it's just the sandwich I get, the pastrami on wheat, but my wife raves about it too. Whenever I have brought my family here it's been happy smiles all around.
I am always amazed at what people complain about too. The flavor of the vinegar and oil? Really? The sandwich selection is quite extensive unlike those other shops reviewers seem to like so much - three sizes of sandwich, lots of variety. Try even getting a pastrami or a "pizza sub", the 8 year old's favorite, just about anywhere else. And about the amount of meat, as if those other places are any different, ever try double meat? It's only a buck fitty bro. Port o' Subs? Did you really say that?
I can see getting frustrated with the speed of service. I have found it to be a little inefficient and not real timely. I've often wondered how they would handle any real volume of movie traffic with the theaters next door.
Maybe one of the problems is owner involvement - I asked the staff how the shop is doing and he said, ok, about 70% of business is repeat customers (so I guess someone besides me likes these sandwiches too). I asked if the shop was his and he said no manager or owner was there at the time. And they had no clue what people are saying about them on Yelp. Can you say "epic fail"? I hope they get a clue about their ratings soon and fix the problem so I don't have to go to those other lousy places mentioned elsewhere, like that over blown epic-wanna-be Firehouse.
Anyway, give it a try, have a little patience, I think you will be rewarded.