The employees seem friendly enough however they are not efficient in this profession. Also I was told by a teller to wait in the lobby for a banker to assist me when all I needed was to report my card lost and order/ obtain a replacement. Either the lack of training or staff, perhaps both is hindering this branch to reach its potential. I have worked for banks for the past 6 years and have not received or given this level of service before. I am appalled to call these "financial professionals" colleagues. When I was finally seen by the Banker, I informed him of my discontent & he barely acknowledged it. He basically went on the offensive starting that I Needed to understand that they are all busy. I ended up closing my account due to this experience and his attitude.
I also visited the Citibank branch just up the street(total different experience) & in less than 5 minutes I made a deposit and had my card ordered for expedited delivery in two business days. Now that's service.
In both cases I was the first in line and had completely different outcomes. Suck it Wells!!