Customer service is the worst I have experienced so far!
Ordered a set of 4 chairs on April 23rd. The price was great, I didn't expect much, but I really needed the chairs. Shipping took a good while, but they finally made it. In a box with a hole in it.
That made me suspicious, but it looked good at first. I started to unpack and the hardware is missing. I have the legs, back and the seat, but no screws or bolts.
I contact Furniture Creations next day, saying that I need the parts or otherwise I want to just return the item. They offer me to ship the hardware for free, really generous of them right, since they lost it or I can return the item, if I pay for the shipping and the restocking fee, which will leave me with %40 of the money I paid.
Obviously I tried to negotiate on the fees, since I'm the paying customer and the product was not delivered correctly, but that doesn't seem to really matter for the company.
I agreed to get the parts, they said it's 2-3 weeks to get the parts delivered, but I'm waiting for over a month now and I don't have any shipping information or any type of update. All I'm hearing is a basic customer service template of saying don't bother just be happy with what you got.
DO NOT BUY ANYTHING FROM THIS COMPANY! STAY AWAY!
0 STARS
I will be writing my complaint to the Better Business Bureau!!!!