I work for Pandora and my boss ordered 3 pies today for our store. When I went to pick them up I spoke to Toni the manager who did not have our order. I told her what my boss ordered and Toni explained to me that the bartender who took the order did not place it correctly and the pizzas were sold to other customers. She then told me she would make them on the house and deliver them to my store. Toni was gracious and apologetic and the pizza was well worth the wait. She is all that a manager should be: she explained what happened and made sure to follow up with her staff and to get my order perfect and timely. My boss and I are both very impressed with Toni and her management skills. Keep up the good work!