I was pretty disappointed in their lack of professionalism. All my email correspondence before our wedding was with Travis, we had a Skype conversation with Travis and Jenna, and I expected Travis and Jenna to show up that day. Unfortunately, Jenna showed up with another woman and Travis never came. I was told there was "a family emergency" - okay, this was disappointing, but it still could have turned out well. Then I learned they didn't have the shot list I emailed to Travis a month before. There's a reason I took the time to create that - I knew I wouldn't remember in the moment, and I didn't, so there are many photos I wanted that I ended up not getting because they didn't bring that list: 3 generations of women (grandma, mom, and me), my husband and me and our dog - any family photos outside the standard ones of bride and groom's parents were missed.
Pros: they were flexible on how long they would come, willing to do less than 6 hours
Cons: not bringing the shot list and so not getting the photos I wanted, not getting any pictures of us at the alter without the priest in the middle of us, not getting any photos of my family that didn't look really awkward because they kept making my mom put her hand on my arm, not communicating with me after the wedding about when the photos would be ready, what felt like lots of standing around before the ceremony with just one of them taking pictures instead of one person taking the staged photos and the other one getting pictures of our guests inside
I wasn't going to write a negative review, but they sent me an email asking me to review them, so here it is.