I don't recommend this place. We were already expecting this place to be the typical bubble tea / snack spot... but jeez.. the service
First of all, if you have been to other places like this, you already know what to expect... lots of salty food, MSG, high sodium, etc. to get us to buy drinks. Sure enough, we were right. We got the popcorn chicken, squid balls, and lobster balls. The squid and lobster balls were typical, very dry (so we sauced it up) and hot so make sure they cool down or you will burn your mouth. The popcorn chicken was delicious... but the sauces and all the toppings made it really... savoury... so we washed it down with water. We got a green tea waffle with red bean and it was ok. Nothing mind-blowing
Funny thing is that the servers didn't even offer us water. We had to ask for it halfway and then they didn't even refill it. Something as simple as giving water should be a no brainer, I don't care if its tap water, service shouldn't be rocket science! The Chinese immigrants already have a reputation for giving bad service. Whether its because they are young, prefer to speak with their own, don't care, or just rich and spoiled... The ramen place next door has way better service so Sugar Marmalade should learn from this.
Look, I know the young kids who go to University or just live in the area will keep going here because they are bored and/or don't know better, but they really have to pick up on the service. Even if the food is absolute garbage, service goes a long way. Don't support businesses who don't know how to serve customers.
Presentation 5/10
Taste 4/10
Price 6/10
service 2/10
Hopefully this helps.