I've had a sunless tanning package at this location for a year and I've consistently run into the same problems. I understand that malfunctioning machines are beyond the control of the staff, and there have been a number of issues recently (spray not coming out; machine stopping in middle of session, etc), but what really bothers me is the rooms are often not fully stocked. At least 50% of the time, the room is missing towels, napkins, wet ones, or barrier cream. I've mentioned this a few times to staff, yet it continues to happen. How difficult can it be to ensure the rooms are stocked? It's irritating to be undressed and then realize the barrier cream is empty.
My experience today with the assistant manager is the reason I'm going to cancel my membership. Not only did the machine die in the middle of my session, there were no towels or napkins in my room. Stepping out of the machine, there was nothing dry to wipe off with. I told the assistant manager about my frustrations and she said she couldn't credit me a session because I'm on a monthly membership. When I replied that she could credit me with a couple of the sticky feet stickers, she said she would talk to her district manager to see what she could do. Seriously? Not only did she not apologize but she has to ask her district manager to give away some $2 stickers? I've been paying about $60 per month for a year now and I've not ever asked for a discount or freebie. I can understand the above situation happening with a junior employee; the fact that this person is management yet she was unable to resolve a basic complaint speaks volumes about the lack of care and training at this location.
If you're in the market for a sunless tanning membership, I recommend you go elsewhere.