Completely unprofessional and not at all customer friendly. I used their services for more than 4 years, and am disappointed I didn't cancel my account with them sooner. Some things to look forward to when dealing with this company:
* limited office hours - difficult to talk to someone if you need help or have a question
* secretary is rude and has not returned my phone calls and voicemails in the past
* there is no online bill pay option (no website, period)
* there is no pay-by-phone option
* bills are sent on a small postcard with no return envelope included
My trash service was turned off twice without any warning - no 2nd notice of a past-due amount - then they charged a reinstatement fee to resume service. What kind of company doesn't send a past-due notice, or at least make a phone call, before doing such a thing to their customer? Additionally, after canceling my account I was due a refund of about $35 which has still not arrived. (it's been 4 weeks). Part of me would rather lose out on the money than call their office and talk to their unhelpful staff.
I've since switched my trash service to Republic Services - only about $4 extra per month, which I'll gladly pay for a company who is professional, respectful, and has had great customer service. Republic Services also has convenient online bill pay, and even a handy option for automatic recurring payments. I just wish I had ditched Chris's Service sooner.