Went there recently for the first time. I got a gel manicure. I didn't have an appointment but was able to get in right away. The girl who did my nails was nice. I didn't get her name but i think it may have been Hana. As always, she offered other services but I politely declined and she was not pushy about it. The removal process of my previous manicure took some time because of the intricate design but she was patient and wasn't harsh, didn't over scrape or break any nails (which has happened to me in the past). The new manicure was spot on and looks perfect. I will return for sure.