As I was walking out of the theatre (with my bag of free refill to go fresh popcorn), I turned to my sister and said, "I have to write a Yelp review about this place!" So here I am.
I had never been here before and my sister was visiting from out of town. She picked this place because, and I quote, "If I'm going to watch a movie that long, my a** is going to be in a leather recliner!" (The movie was 2h 15 min long, which is apparently above her threshold for normal theatre chairs.) So, off we went. Our ticket seller was very pleasant. We started at the popcorn counter and were immediately offered assistance. We decided to see what our seats were like first and come back, because we weren't sure of the set up, but thought it was one of those dine-in places (which it is).
When we sat down, we were greeted by our smiling server almost immediately. He asked if we had been there before, which we had not. "Great!" he exclaimed and proceeded to give us the full tutorial. He took our drink order and let us browse the menu. When we had finally decided, we hit our button and he was there within a minute, still smiling, and took our order of popcorn and a sweet treat. He thanked us, hoped we enjoyed the film, and went off to put in our requests.
The popcorn was delivered the second the lights went down - perfect timing in my opinion.
A few minutes before the movie, I walk out to find the restroom. I'm sure I had the same look everyone has on their faces when they are looking around for the restroom, and a staff member immediately (also in full smiles) asked me if I was looking for the restroom and gave me directions, and hoped I enjoyed my film. I thanked him and went in to the large, clean restrooms. Bonus.
The staff was courteous and efficient delivering the cheques towards the end of the film so that they were never a distraction. Every staff member I passed leaving was in full smiles, thanked me for coming, hoped I enjoyed the film.
I was standing outside the restroom after the film, holding popcorn bowls and waiting for my sister. Two staff members were talking. One said, in a pleasant tone, "let me take care of this and I'll do that" then walked over to me, concerned, and asked if she could help me, clearly thinking I needed a manager. I said "Oh, no! Just waiting on my sister!" and she smiled and said "Oh! Okay! Thank you for coming!"
We decided to get refills of our popcorn to go, and the staff there was just as courteous as everyone else. It was at this point that I said I was going to have to write this review. This is the friendliest movie theatre I have ever been to. I have never had any complaints about the service at Harkins, (I have multiple complaints about the service at AMC). but this place has won over my heart. They will now have a very regular customer.