I have used A/C by Jay for many of my clients a/c needs. One tech lied about the work he performed at one clients home. On another call to a different client, they diagnosed the system without even checking the freon level or checking the load on the compressor. After many failed attempts with their company, I have finally found a very reliable, trustworthy and professional company with Precision A/C. Laith Hensley came out and now he is my go to guy at Precision a/c. It was very disappointing to put faith in A/C by Jay for so long to have them consistently fail me. I did share my concerns with the office and they said they would have someone call me to address my concerns. To date, I have not received a call.