I have waited a while to update my review after a second visit to Quick Lube Plus. A bit of history first..... as you can see I had already written a review that wasnt great, but wasnt bad either.
About 3 months after i wrote this, my phone rang and it was the owner of QLP. He told me that he had read my review online - had a staff meeting about my experiences and then he very kindly offered to give me a gift certificate for a full oil change free of charge. Now bear in mind, I certainly didnt expect it- and I also didnt give a terrible review - just an honest account of what my experience was. The owner ( Mitch) had expressed how valuable it was to have an independent review a secret shopper almost, that could give a first hand account of his business. I was very impressed that the owner of a business would take the time to read a review and look at it as an opportunity to improve and make his business better. I was going to give another review pending my next oil change, but havent had one yet, I have however, been in today for something else.
So today I was in to get a brake light changed on my VW Beetle. Prior to going in, I was thinking Oh god, I will have to go to the dealership and its going to cost me a fortune. I looked online and saw that they change bulbs here so I popped in. I was looked after by Justin and Mike ( ?) and they were so cool. Really helpful, really nice and even though it was a pain getting the bulb changed - they did it and looked after my car like it was thier own. This whole thing only cost me 10 bucks! What a deal. They also cleaned my windshield.
I was going to get my oil changed too, as it was getting close to needing to be changed ( actually about 1500 miles under). Justin said that my oil level was fine, and there was no need yet. I appreciated the honesty.
So my verdict is this.
Any owner who takes the time to reach out to customers and follow up and then offer a second chance to gain customer loyalty deserves my business. Unlike Mr. Lube etc... this is a small business with a big heart. I will continue to come here, and recommend you give them a try too. Thanks to Mitch and his team. Much appreciated.