Great bagels but I'm not sure I understand the to go process. If you call ahead for a couple dozen bagels, when you get there you stand in the same line as everyone else. You watch as the "cashier" takes orders, makes coffee, slices and gathers bagels for those in front of you. Even if you just wanted a cup of coffee. Painful process when you think you'll walk in and pay and leave! Took 9 minutes to get my already sliced bagels!