My friend posted a pic of her drink on FB and it looked so good I had to get one. I don't often think of this place for drinks. I have been here many years ago and never had a bad experience. Not sure why I don't think of this place. The manager was very friendly as was the whole staff. As luck would have it, I believe another customer stole my drink. I am not normally one for big frappe type drinks so it's no wonder someone else made off with it, I wasn't watching for it. I showed my receipt to the staff and they remade it right away and even gave me a larger size. They apologized for my wait. What? I am the dummy not paying attention! The drink is very good. It doesn't look as fabulous as my friends did. But I'll live. I got an espresso cream cheese brownie. The manager asked me if I wanted it warmed up. I said no. It was refrigerated and was pretty hard but after about 5-10 minutes it went to room temp and it's perfect.