When this Capriottis first opened, I was pleased to have a location closer to home. Sadly, location is the only thing this place has going for it.
Every single time I try to get food here I am disappointed, annoyed or both. At first, I chalked up the often shoddy service to a lack of experience by the staff. This location has been open a year now, to me that is ample time to get the crew up to speed.
I always take my food from Caps to go, and I have learned the hard way to ALWAYS triple check my order before leaving. Even when I correct the cashier multiple times about what I want on my sandwich (no mayo, add mustard, how hard is that?), my food is often incorrect.
My biggest pet peeve with this location is their unwillingness to allow changes to their salads. The Capriottis website lists a salad called Cap's Creation where you get to select your own toppings. I have ordered this multiple times from other locations, but I am always told no when I try to get it here. Salads are made fresh to order, so I don't understand why customization is not allowed.
From now on, when I am craving a Bobbie or anything else from Capriotti's, and especially if I am craving a salad, I will drive a little further to go to another location.