I've been using this vet since moving to Az, well over 10 years. They've only gotten better. Spoke to Andrew on the phone twice & made an appointment for my Mom's dog. It was my Mom's first time using this vet. They were so kind & Andrew was the nicest vet tech ever! Dr. Stockman diagnosed the dog, gave her options on the testing they recommended, but said they were absolutely optional for her. They didn't push anything, as far as testing or meds. My Mom opted to start her dog on the meds first, to see how it worked & they supported that completely. They even quartered all the pills! How nice! (And, it was 3 bottles!) They gave her a senior discount (didn't know they offered that!) & half off exam, since it was her dogs first visit! Mom's dog felt better after her first dose of cough medication. And, a follow up phone call the next day, from one of the docs! Top notch service all around!