Appliance Canada incompetent customer service and tech repair follow up
Tech (Ram) from Appliance Canada came on June 10th, said the front panel and electronic control needed to be replaced. It is July 20th and still no resolution to issue. Ram, the tech from Appliance Canada and Shanti from customer service dept from Appliance Canada have been incompetent and have not followed up with KitchenAid regarding parts issue when they have promised to do so. The only reason two parts were delivered was because I followed up directly with KitchenAid. Still waiting for problem to be fixed, incompetence and laziness all around from Appliance Canada, so frustrating!! Just spoke with Samira who is a Customer Service supervisor, will see if she resolves the issue, not very hopeful considering experience so far. KitchenAid is also very frustrating to deal with, first rep misinformed me that two parts were delivered when that was not the case, complete incompetence. Second rep was helpful, but if I hadn't called and gone into detail with her regarding the order, there would have been only one part delivered instead of the required two parts. Yes, First World problem, broken dishwasher, but if I pay for something I expect it to work if it's barely a year old, and if it does break, people need to actually try to help fix the issue and not make it a complete waste of time and waste time following up and chasing people to return phone calls! Had to take two mornings off work to wait for tech and nothing resolved to date!