after hearing so many horror stories about how long people had to wait for the "blue shirts" to give them service at apple stores i was not looking forward to having to go to one. but i had a fantastic experience. i was taken care of as soon as i walked in, my problem was assessed, and sure i had to wait maybe a total of ten minutes, if that, for an apple genius to help me with my specific problem, but i didn't mind with all the toys around the store to play with!
let me tell you more about my specific adventure: i went in, with a busted ipod, not knowing if they'd sell me a new battery or if i'd have to pay hundreds for a new device. turns out, they have this system now where you turn in your old device and they replace it with the same model for the cost of the part. so in my case, i got a brand new ipod classic (which had even more GB than mine since they make them differently now) for the price of a new battery. (brand spankin new ipod for $63??? i'll take it!!!) and i have to mention the genius member i spoke to, john l., who was super friendly and helpful. unfortunately i can't remember the names of the first two gentlemen i spoke to, but they were both also excellent employees.