Will share my horrible experience with everyone I come in contact with. I went in four years ago for a dress and Lola the store manager (I'm assuming her position) convinced me I was a size 10 and was very rude and persistent about it (I am always a size four and my measurements were fit for a four) she said we can do alterations it will be fine! The dress came in and as you can expect, when I put it on it slid right off and seemed unalterable and if it was altered the price would be extremely hefty. My mother and I refused to except the dress and demanded our money back, after a very heated argument with the rude owner we got store credit. She told us IT NEVER EXPIRED and her signature on the paper is proof. Flash forward to four years later, we still have the credit we were going to use for my senior prom and my mom went back in and the lady was like "I have no record of this store credit this is fake" and the lady's signature was clearly on it and she demanded our credit card statements so good thing my dad is organized because he went back four years to august/September and found the statements. We returned to the store after a few hung up and declined phone calls (to the store) and she still was rude about the credit and eventually gave it to us but was not gracious and was extremely disrespectful. My mom refused to let her measure me as she was worried she'd try to scam us for over priced alteration money she pockets(check yelp you'll see that this is actually a thing she does and I've heard from friends that this is common of the store) she finally agreed to get us the four in the dress we wanted to purchase with our store credit and my mom paid 70$ to overnight it as we needed it asap for my prom. After that we thought we were done and would have the dress very soon. Wrong. We called the 18th the day SHE TOLD US it would arrive and she completely changed the narrative and was like "I never said that I never said it'd be here the 18th you never paid overnight shipping that didn't happen" and we definitely did pay for it so she pocketed it and gave us regular shipping im presuming because the dress came a week later then it was supposed to arrive. While arguing with her (typical interaction with her) on the phone about the overnight shipping she started screaming at my mom saying she "didn't even know if we actually paid for the dress" "didn't pay overnight shipping" "ordered too late". This has been the worst experience I've ever had with a store and every encounter has been very unoleasant. It's a shame because this store is one of the only Sherri hill retailers in Arizona, this store needs to be out of business. It's a scam. Very displeased. My friend told me about bbb and I thought I'd share it on here as well as every other platform I can find. Surprised this has no reviews as every person I've talked to who's been here doesn't have nice things to say about the manager or the store itself.