Walked in and Kay did my hair....the back was great, she took more off on the right side, but nothing terrible, I liked it just fine, but next morning when I did my hair it had too much bulk on the left side, I called and a sweet lady worked with my short time frame. She set me up with Zack....WOW. Don't get me wrong Kay did a great job on my hair, but Zack went a bit shorter on the back, and blended the bulky side & a tiny bit on the right side....he gave me the WOW Factor. So on my way to L.A. on time