My husband and I came into this location looking to replace my engagement ring which he bought at a Kay Jeweler in Maine. We showed the manager, an older dirty blonde gentleman, a picture of my ring. He was able to locate my ring but stated it had been discontinued however that he would call around and see if it was in back stock or possibly clearance, or something that that effect. He even told us he couldn't guarantee it would be the same price but we didn't care, we just wanted to replace my ring. He took our number and promised to call us within the week and that was the last we heard from Kay. Even if they called to let us know he tried to locate the ring and unfortunately it was unavailable, that would have been better than not calling at all. If we decide to replace my ring at another Kay Jeweler, it definitely won't be this location.