First off, the owner is lovely. She was very personable and our dog liked spending time with her. Sadly, that's the only positive feedback I have.
After an afternoon tromping around in the woods, we took our long-haired dog in for a bath. I called ahead on the phone to confirm pricing and make sure they had an opening. I was told $32 for a bath based on her weight and extra if we wanted to have her nails trimmed.
We dropped her off and had to repeatedly explain that, no, we don't want her fur cut, she just needs a bath and maybe her pads trimmed, but that's it. We were asked to pay before the service (which is fine, except for the fact that we were charged $60, not $32 as originally told) and asked for a tip before the service was rendered... Repeatedly clarified that, no, she didn't need a haircut, just a bath and a bit of polish.
Imagine my chagrin when we come back two hours later to see our poor dog that has been groomed within an inch of her life. The groomer probably took a good four inches off EVERYWHERE. And I mean everywhere. Oh, except where we'd specifically asked for it: no pad trimming was done! I'd even made a point to say, please don't cut her feathering on her legs and chest when we dropped her off, but it fell on deaf ears. Her coat has been completely butchered and I'm just hoping a few months will be enough for her to look more like herself.
TL;DR: friendly, but overpriced. Feel like they didn't listen to us at all and our dog ended up with a butchered (unrequested) haircut. We will not be going back.