Dear Enzo's,
I love you. You, your food, and your humble decor and atmosphere. I feel like we've gotten to know each other quite well. After all, I have been eating your food for as long as I can remember (at least 20 years). I'm very fond of the memories I have with you. However, Enzo's, if you are rude to me or my husband, one more time, I will probably never come back ever again. I understand that there may be an east meets west kind of out-of-syncness with our communication, I get it. I really do. But you complained about us, in front of us, because we didn't give you the coupon at the exact time when you preferred it. Never mind that I have been coming here for 20 years or that we simply didn't know. You don't make eye contact, you don't say hello or thank you. When I ask a question, the answer is half-assed and un-helpful.
Enzo's, your food is terrific. The value is terrific. I hold sentimental value in your establishment. But your service of late, steals every bit of pleasure from our meals. It tarnishes the memories. It makes the food taste bitter.
I really don't want to break up with you Enzo's, but in case you didn't know there are a lot of new players in the locally-owned delicious Italian food genre. Some might even have better food than yours. If you were nice to me, I wouldn't even think about it. But as of right now, they are looking like my next choice.