My husband had at 1215 appointment for assessment and treatment. There's even a flyer that says "no waiting" policy. We weren't seen for 20 minutes... The therapist was very nice, professional. The reception is a different story.
There were two girls at the desk (one had just arrived to take over for the day). The first thing she said was "Ok why is this chair so high???? Omg the computer is so slow..' directed at her coworker.
Then she couldn't figure out how to bill insurance so she had to call them..that was a struggle in itself. We finally get around to payment and I ask her about billing secondary insurance. She didn't even know we had it, but we just filled out the paperwork!! Then the phone rang, and she took the call, it wasn't a quick call either. I was just left there standing and waiting!
She was just so unprofessional, a little rude since she didn't even look in my direction, answered the phone while trying to help me, didn't know the actual address of the clinic ...
BUT the actual therapist was great.