Second verse, little bit faster, little bit worse....
I wish I'd read Cecilea's review.
Abe was a wonderful man. Luis, accurately described below, the teapot with pathethic customer service skills, cannot fill his shoes.
It started out well. I was a regular customer of Abe's. Luis took my shoes, entered my information into the database, described the repairs he'd make, gave me a quote and told me when they would be done. So far, so good, right?
Went to pick up shoes. No shoes. Luis putzed around looking for them for 15 minutes, but I had to get back to the office and I left.
He called me to say that someone else had picked them up and he had the claim receipt. Nooooooooooo. I had the claim receipt.
He got all defensive, got to rude very quickly and said I was calling him a liar. I said, "No, I think you're mistaken. No one picked up my shoes for me and you need to find them."
Speed forward a couple of days, Luis found my shoes. He left a message, I picked them up. When I went to retrieve them, he was angry and defensive and brought up that I'd called him a liar.
I hadn't, but stopped in my tracks to say, "You called me to tell me that someone else picked up my shoes. That you had the claim ticket. That wasn't the truth, was it?"
Eek! Methinks not. I won't be back.
FWIW, the repair job done on the shoes was decent. The run around was not.