Updated review. I have been dealing with this company since longer than 2013, I bought few computers from them for my office and they have backed up their service 100%. I recently had a problem with an HP computer I bought from them, warranty was for 1 year but with the manufacture, they asked me to allow them to handle the service to contact HP to speed things up, they were able to get my laptop repaired through HP within 1 business days for the cost of NOTHING. They wanted to help me out since I've been a long time customer, this is what I truly call a great customer service and great to their customers, Local family owned shops are the best!