I rarely give one star; however, this dining experience was one of four bad ones. Having given this a chance over and over, I'm throwing Sushi Roku under the bus.
Three of the four times I've dined here, the drinks came after the food. The front staff are friendly but some of the staff was down-right rude. I've worked in the service industry for years and cannot believe the attitudes of the servers.
One of the servers lied to us and told us they were out of pitchers because she didn't want to sell $15.00 pitchers. The manager actually admitted that she lied and there were plenty of pitchers. She also lied on our tab and took advantage of a large table who would have tipped more than 30% had she been honest and courteous.
The food I would rate, okay. I find that they don't use the best ingredients and inexpensive soy sauces, etc.
I would definitely not recommend this place to anyone. If you want bad service in a convenient W Hotel location, go for it, but Roka Akor far surpasses Sushi Roku.