I've eaten at Zada Janes's many times. The experiences have run the gamut. Sometimes, there has been no wait at all, one time, my party waited over 30 minutes until we noticed people being seated who arrived after us.
Sometimes, the service is great (sitting at the bar when Charlotte is working. Other times it's been slow and frustrating (messing up orders, not reflling coffee, etc.)
The food has been delicious on all but one occasion.
After my first few visits, this was a favorite brunch place to take out of town visitors, but now seems too erratic to risk it.
I've spoken to the owner about one of the bad experiences, while he was apologetic, things don't seem to have improved.