I thought I was buying a house but it seems that I live HERE now! While the University Lowe's home improvement is closer to my new home, I find that I like this location better.
My visit a couple of nights ago required two trips. A new kitchen faucet and an instant hot water dispenser required a T-fitting and an adapter so I asked an associate what I should need to add the new fixtures to my cold water supply line. He walked me over to the fittings and patiently explained everything I should need and even how to do it!
Upon installation, I realized that the adapter fitting he sold me was nowhere near the right size! Frustrated, I drove back to the store and told him it was wrong and showed him a picture of my supply line. He looked at it and asked if I lived in a certain neighborhood in North Charlotte, and to my surprised he pinpointed my exact neighborhood!
Apparently the plumbing contractor who installed the fittings in most of the homes in my subdivision put in a less common supply line. While it met code and nothing was necessarily wrong with doing it that way, it requires a different adaptor to put a new faucet in. The guy in the plumbing section said he sees 2-3 people in my neighborhood a month and it's just not common enough to ask every single customer if they live there (I don't blame him at all!).
So what I thought was a frustrating visit back to Lowe's turned into me realizing that their associates really know their stuff! Very knowledgeable and very patient with customers. How much more could you ask for?
Really wish I got that associate's name, he's a great asset to the store.