I didn't have the greatest first experience. I was overcharged for my pedicure, charged for the more expensive one. The atmosphere was kinda weird and I felt like there was no one person running the place that I could talk to. I really enjoyed the sugar massage, it was FANTASTIC. I returned the following day to have have my polish corrected and found a much different atmosphere. There was a young girl in the shop that was easy to communicate with and she served as a translator for myself and the other employees. When they found out that I was not happy they did their best to jointly correct my bad experience and the polish on my toes. I feel the shop redeemed itself. If you do visit Ken's nails be sure to have the price meet your services and verify it with your nail tech. Maybe I expected too much or maybe they were having a bad day my first visit. I will most likely go back.