I was always hesitant to try until now because I heard from someone who went the second day this location opened that the service wasn't very good.
When you arrive, they ask you if you want single pots or a large pot. The pot we chose was the large yin yang pot (half and half) for $5. The spicier side of the soup was slightly too salty. You have to pay extra for the soy milk and sour plum tea. I didn't enjoy this since having unlimited drinks is part of the hot pot experience. They do provide you with lemon water which is good, but the water tasted soapy.
The server that seated us seemed quite confused when we ordered the soup and water. It took quite a while for servers to come by and take our food orders. However when we asked for refills on the side dishes, they were quick to get back to us. I do have to say that the side dishes were a plus, and were very delicious. It included pork bone in a sweet sauce, seaweed with garlic, and potato sticks with chili sauce. They were all very flavourful.
I did notice at a table next to us, that they had a laminated menu with pictures of all the AYCE food items. However, the server didn't give that to us. We only received the paper food ordering sheet.
The sauce station is clean and organized, where you can mix your own sauces. The seating was comfortable and table space was perfect for two people sitting in a four seater with a large pot. However, if four people were to sit, it would get squishy with the food and everyone's plates and bowls.
The food was plated nicely and was fresh. The handmade noodles were surprisingly good. They were nice and chewy, unlike other restaurants that state handmade noodles on the menu and they give you something totally different. The downside to this location is that you have to order the food, drinks aren't included, and you can only order dessert once (stated on the food ordering sheet). However, for the Scarborough location, the food, soy milk and sour plum tea, as well as desserts are all self serve and unlimited. One thing I found interesting was having steamed white rice in the dessert section.
The food is decent, but the pricing on drinks and split of lunch and dinner items are a bit much. Given that Mississauga doesn't have many hot pot places, this is a decent location to satisfy your hot pot craving.