Having to go out of town on short notice, I needed to get an oil change in addition to addressing an intermittant clacking sound coming from underneath my car. Based on the reviews from Yelpers about this place, I thought I'd give this place a try. Although they were busy during that entire week they said if I didn't mind waiting for a couple of hours they could fit me in the next day. So I made an appointment and came prepared to wait,
However, after checking in, one of the guys asked me where I worked . When I told him he said he was heading that way anyway and would be happy to give me a lift so I wouldn't have to wait. (They usually don't give rides and he didn't have to do this.)
When I picked up my car, Kevin explained to me what the clattering sound was (plastic clips holding the front hubcap on )- and assured me it was more of an annoyance than anything else. He readjusted them for free . Gave me a cost estimate if I wanted to replace them in the future. (FYI- they have not 'clattered' since he adjusted them.) He also discovered a couple of other small and inexpensive things that needed immediate replacement and took care of it on the spot. When Kevin showed me the bill I was very pleasantly surprised.
These guys are experienced mechanics and know their stuff. - They don't pressure you into getting other things done that you don't need or could wait on if you can't afford it right away. They explain things clearly and are respectful and courteous. Best of all their prices are very reasonable. Because they work hard to develop trust with their customers (they defintiely have earned mine), I will continue going to this shop for all of my auto repair needs/ routine maintenance. They are diamonds in a sea of auto repair ne'er- do- wells and rip-offs.
Thank you Back to Basics gents for restroing my faith in auto mechanics.