Keep in mind that this pizza was a gift from Sanfratello's, via YELP! I feel bad not giving them a higher rating but I did bump it up half a star. Service was indeed 5 star but down hill after that. The free thin pizza was dry, with scant sauce but good quality toppings. The cheese was not stringy and elastic as I would have preferred. (Personal taste here of course)
The girl on the phone was delightful and very upbeat. She told me it would be ready in 25 to 30 minutes and it was ready in 25! The owner introduced himself and shook my hand, everyone was quite pleasant. We consumed less than half of the medium thin crust pizza gifted to us because it was so dry. I sprinkled some good EVOO on it but it only helped a little. I'm glad I didn't have to pay for it. Included was their dessert bread "Fritz" which needed to be cooked more and have more sugar on it. We consumed half of one piece each. Maybe we just don't dig the Chicago experience, not for us, sorry.