I made a reservation in advance stating that our family would require adjoining rooms and verified if that was possible because if not, I would not be able to make the reservation. I was assured that it would not be a problem and proceeded to make the reservation. The day of I find out that they do not honor adjoining room request as it is first come first serve and they are "sold out". If there is a specific request for adjoining rooms and it is noted on the reservations, why would this not be considered when reserving rooms for the day?! Not to mention the fact that I was on hold for over 30 minutes and hung up on twice before I was able to even get a person at the front desk as I was repeatedly told "they aren't answering" and "they must be really busy". I will say that Jacob at the front desk was the only one with any modicum of customer service skills and was at least attempting to resolve the issue which was not his doing. I am completely disappointed with the customer service both when making the reservation and when trying to get a hold of an actual person. Hopefully someone trains their reservation staff to be truthful and upfront during the reservation process to save families undue stress. Also, 30 minutes of being on hold and being hung up on twice only added to the frustration and disappointment with this entire process. Won't be staying here ever again.