Dropped off 2 pieces of luggage at Mark's Luggage, 1 needing repair of the wheels and zippers and the other one requiring replacement. I was told that the repairs would be complete in about 3 weeks and the replacement would be sent to my home about the same time. Well after 7 weeks, I called Mark's and was told they hadn't received the parts from Delsey. As for the replacement, they stated that they sent the request to Delsey. I was also told that they would follow up with Delsey and call me back the next day. Well it has been 1 more week and no call from Mark's and no replacement luggage from Delsey. Needless to say, customer service is not a strong point. I am leaving on a trip in 2 weeks and will probably need to purchase new luggage.
Very unhappy with Mark's.