Not a happy customer!! Placed an order via internet on Fri 5/9 for a specific arrangement to be delivered to my Mother in law on sat 5/10. She received her flowers on Mon 5/12 and no way close to what I ordered. Two days late and the wrong flowers, called talked with Janice, never an apology or explanation! She made a new arrangement( still not the right one) and delivered them today and took back the other flowers. Who does this?? Your company's mess up! Future reference If you don't deliver on TIME and the WRONG flowers do something to make the customer feel a little better at least leave the flowers you delivered in error! UNPROFESSIONAL!