My first experience with this Hertz Rent a Car location was in February 2016 after being involved in a car accident.
The rental and return process went as smooth as it could possibly go given the situation. Araceli was a doll and incredibly helpful. She ensured I had everything I needed; the car was functional and didn't wreak of cigarettes / any other suspect olfactory assaults.
Given the insane amount of road time I put in driving to clients for work, I have since been back to rent 8+ times without any major problems, including another insurance claim rental after someone backed into my ride in Sedona.
Willis and Antoine are also awesome! :)
Some room for improvement:
1) A handful of manager associates at this location, while very polite, can use a lesson in social cues and being mindful of body language when a customer is obviously pressed for time. It is possible to deliver exceptional customer service while not intentionally dragging out the process while having a conversation.
2) If you know you're going to be having job interviews on a particular day, please plan ahead with having an associate on hand to assist customers and whoever else directing interviewed.
Pro Tip for Yelpers
1) Join the Gold Rewards Program.
Other than it being free to join, who doesn't like racking up free days or weekends? Hook it up to your Southwest Rapid Rewards Number (or your airline loyalty program of choice) to earn points there.
It also helps expedite getting into your rental as everything is prepped in advance of your arrival.
All that being said, fairly easy Hertz location to rent from whether it's business, pleasure or an insurance claim rental. Friendly customer service.
Two thumbs up for now!