Hands down the worst purchase I made in my life. My mother bought a Fulton Home 16 years ago, which is the reason why I went with them. Somewhere between now and then something went wrong over there.
Started construction in Warner Groves in July of 2016 and took about 10 months. First noticed problems during the framing process. Some of the wood they were using was just garbage. When we said something we were promised the wood was replaced but not sure if it was because they put the drywall up pretty fast after that.
One day I went over when the flooring was being installed and told the installers they were putting in the wrong tile. Called up Fulton and they said it's just the lighting that was making the tile look different. The tile we originally ordered was grayish with a hint of white. This tile was tan/brown. What happened is the design center wrote down the wrong name of the tile. Anyhow, Fulton said they could replace the tile but of course that would delay the COE. We had nowhere to go. We had to be out of our house so we told them just go ahead with the wrong tile. The worst part about this was they acted like I was at fault. Like I'm the ass for even pointing this out to them. I never received a "sorry" or any type of compensation from them.
They used flat paint on the inside. They claimed it was just Low sheen paint but Sherwin Williams confirmed it was flat or possibly the low sheen mixed with water. Basically you couldn't clean it. I asked Fulton to repaint and I was sent a letter by the VP saying they would not. Bought a 370k house and they refused to make the paint right. My wife and I spent 1k to repaint the downstairs because the walls looks horrible from the kids and dogs.
The tile underneath my fridge was crooked. Nearly impossible to level a fridge with tile that is off under it. Had Fulton came out and they verified it was. Contractor #1 said "No, it's fine". Contractor #2 said "The tile is off by only 1/8th of an inch and that's within the acceptable limits". Contractor #3 said "Yep, it's off" and replaced the two tiles and was done.
My side gate was very loose. The bolts were coming out and had somebody come out to fix that. Well he fixed the gate but also took off about 3-4 inches of stucco on each side of the gate in the process. He just left without saying a word. Why do I have to call up Fulton and tell them?
I also read somewhere that they only use CFL or LED light bulbs in the newer homes. That didn't happen.
Our walkthrough was a joke. They handed us a roll of the blue tape for spots that need to be fixed. We would put up the tape and they would walk behind us and take it off. We have white quartz counters and there was a visible 6 inch black scuff on it. Justin, one of their guys said "Okay, let me put the tape on this area that only you can see". Very sarcastic.
Larry the super of there was since fired.
It's not like my house is a huge POS but the problem is in the finer details. Drywall issues, doors that don't close without pulling hard, shower doors don't close all the way, the Paint.
The biggest problem is their lack of customer service. Takes them one month to schedule the Fulton rep to come out and then takes another month for the contractors to come out. Then you have to argue with the contractors. What's the point of having a year warranty if it takes them 2 months or longer to fix something?