Went for dinner on a Sat night, we were a party of 4. Was nervous about all the negative reviews but needed to see for myself. Well, they were right.
Waitress was nice, but totally inexperienced as a waitress. Appetizers were ok, but they never cleared the dishes, never refilled waters, didn't have proper place setups. Incorrectly brought an extra tapa that we didn't order, waitress acknowledged the error, and ultimately charged us for it. That annoys me. Main courses arrived while appetizer dishes (empty ones) were still in table, staff looked at us like "so can you move those??" Type of look when they needed space to put everything down. One of those staff members turned out to be the manager.
The menu doesn't explain the dishes well. my ravioli was totally different than explained on menu. Chicken marsala is not chicken marsala. My ravioli looked like pasta and chicken from a slow cooker. So gross I sent it back. 2nd dish (a different dish entirely) wasn't much better. My friend's fish was really undercooked and dry. 3 of the 4 of us didn't like our meals. After so much dissatisfaction and disappointment the manager came over. She gave us some desserts on the house. Well, that didn't save you Gusto. You shouldn't have charged us for several items you messed up on. Why did I need to ask you for water 15 times? You need to train the wait staff better. Swift and effective service. I can see that the staff didn't really understand the severity of these complaints. Hopefully someone there high up enough can address the service issues and food issues or they won't survive.
Clearly, we won't be back! The reviews don't lie.