Today was my 2nd visit to philip pelusi at ross park. I had an apt for 2pm. I arrived at 1:55 and was not taken back until 2:15. It was very busy but I was annoyed that I had to wait 15 min past my apt time. All I went in for was a trim, and my layers trimmed. The girl started cutting my hair but 10 min in, she left me to go color another womans hair. I couldnt believe it. So i sat there in the chair for 10-15min while she did that. She then came back to me and thankfully found someone else who was able to rinse this womans color out. I was happy that she wouldnt have to leave me yet again. Having the person leave mid cut has never happened to me at a hair salon. Having to wait over 15min past my apt time then having to wait again mid cut is unacceptable to me. The girl was apologetic, Im not sure if she was double booked or what happened but it definitely makes me not want to come back.